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AIOps - Unable to login to newly created Tenants - login process enter in a loop

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Article ID: 211175

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

DX Platform 20.2 has been installed, we can connect as MASTERADMIN, create new Tenants successfully but we are unable to login to the newly created Tenants

We can see the call to the dxiportal to cloudmanagement portal and this process keeps repeating over and over.

 

Cause

From Developer tools > Network, we can see the call to refreshToken and app.config.json:

From Developer Tools > Application, we can see that CA_CLOUD_MANAGEMENT cookie cannot be created, causing the issue.

Environment

DX Operational Intelligence 20.2
DX Application Performance Management 20.2
DX AXA 20.2

Resolution

Make sure Openshift or Kubernetes servers are using fully qualified hostnames (FQDN). This is a prerequisite for the DX Platform installer.

Solution: reinstall:
- Docker
- Kubernetes / Openshift
- DXPlatform 20.2

Additional Information

DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815

Login issue as masteradmin on DX Platform 20.2.1 after install
https://knowledge.broadcom.com/external/article?articleId=209838

 

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