Agent Login Failed

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

I’m getting error -174 when trying to connect to a remote agent via Workbench.  I cant seem to find what -174 is?

Environment

Harvest Software Change Manager v13.0 and up

 

Resolution

The agntd process had been started from the root userid which makes it a multi-user agent.  Usually the -174 error code is related to an authentication problem.  An easy workaround is to use the single-user agent instead.