"Log size is abnormally large" message on WSSA support screen
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"Log size is abnormally large" message on WSSA support screen

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Article ID: 211156

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

WSS Agent Support status is showing "Log size is abnormally large. Please use Symdiag to gather debug information"

Was not visible when the agent was initially installed

WSS agent functionality not impacted by this message

Cause

WSS Agent does not show debug log message if it is >2MB to avoid being too bulky. It can consume a lot of CPU as the log messages get rendered in "formatted" text by WSSA if it gets too big.

Resolution

Go to the C:\ProgramData\Symantec WSS Agent directory, check and remove any large files there. In our case, there were a number of Windows coredump files in the CrashDumps directory caused by an old .NET package. We manually deleted the files and the above warning disappeared.

 

C:\ProgramData\Symantec WSS Agent>dir
Volume in drive C is Windows
Volume Serial Number is CA61-85DE

Directory of C:\ProgramData\Symantec WSS Agent

03/11/2021  12:03 AM    <DIR>          .
03/11/2021  12:03 AM    <DIR>          ..
03/05/2021  03:19 PM             2,710 bl.lic
03/08/2021  08:32 AM             2,210 cr.lic
08/24/2020  09:00 AM    <DIR>          CrashDumps
03/08/2021  08:32 AM               175 crcl.lic
03/08/2021  08:32 AM                21 scicmd
03/05/2021  11:07 PM             6,156 wss-agent-log-20210305.log
03/06/2021  10:26 AM            41,538 wss-agent-log-20210306.log
03/08/2021  07:41 PM             6,263 wss-agent-log-20210308.log