WSS Agent Support status is showing "Log size is abnormally large. Please use Symdiag to gather debug information"
Was not visible when the agent was initially installed
WSS agent functionality not impacted by this message
WSS Agent does not show debug log message if it is >2MB to avoid being too bulky. It can consume a lot of CPU as the log messages get rendered in "formatted" text by WSSA if it gets too big.
Go to the C:\ProgramData\Symantec WSS Agent directory, check and remove any large files there. In our case, there were a number of Windows coredump files in the CrashDumps directory caused by an old .NET package. We manually deleted the files and the above warning disappeared.
C:\ProgramData\Symantec WSS Agent>dir
Volume in drive C is Windows
Volume Serial Number is CA61-85DE
Directory of C:\ProgramData\Symantec WSS Agent
03/11/2021 12:03 AM <DIR> .
03/11/2021 12:03 AM <DIR> ..
03/05/2021 03:19 PM 2,710 bl.lic
03/08/2021 08:32 AM 2,210 cr.lic
08/24/2020 09:00 AM <DIR> CrashDumps
03/08/2021 08:32 AM 175 crcl.lic
03/08/2021 08:32 AM 21 scicmd
03/05/2021 11:07 PM 6,156 wss-agent-log-20210305.log
03/06/2021 10:26 AM 41,538 wss-agent-log-20210306.log
03/08/2021 07:41 PM 6,263 wss-agent-log-20210308.log