Remove Report Server from Manager/UI configurations

book

Article ID: 211100

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

We have SOI 4.2 and no longer have a report server. 

What's the recommendation for removal of the report server from the SOI manager/UI server configurations?

Cause

If you try to remove the report server values from the GUI and hit save/test it complains the configuration is incomplete and does not update the samstore db.

Error: The Report Configuration provided is incomplete.

 

..

Environment

Release : 4.2

Component : SOI ONE CLICK UI

Resolution

Before removing CABI from your environment, please be sure to remove any shortcuts or applets:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/installing/installation/how-to-perform-a-full-ca-soi-deployment/ca-soi-reports-with-unified-dashboards-and-reporting-for-infrastructure-management/dashboards-in-cabi-jasperreports-server.html

see: Configure Dashboards Tabs on CA SOI Interface

 

Then we will manually update the SQL samstore db:

Login to SQL management studio or another SQL admin interface (such as dbeaver)

delete from SAMStore.dbo.AdminConfiguration where ConfType like '%Report%';

recycle the SOI manger services and the SOI UI services.

Refresh the webpage and the reports configuration should be blank:

..

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/installing/installation/how-to-perform-a-full-ca-soi-deployment/ca-soi-reports-with-unified-dashboards-and-reporting-for-infrastructure-management/uninstall-ca-soi-reports.html

Attachments