dSeries: Email notification failed to send email

Products

• CA Workload Automation DE
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

User has defined multiple email address or lists in mail notification for job failures (or other states).  The mails are not being sent out by dSeries server.

Cause

The tracelog shows the following errors:

00XXXXXX 00:00:12.345 [essential] [ERROR] EmailNotification: [2021-03-01_06:30:06.624] Exception: No recipient addresses
javax.mail.SendFailedException: No recipient addresses
at javax.mail.Transport.send0(Transport.java:210)
at javax.mail.Transport.send(Transport.java:124)

The application or job using variable for email addresses may have been incorrectly setup. E.g

 

APPL.SpecialMailVar="[email protected],[email protected]";

 

 

Environment

Release : 12.x

Component : CA WORKLOAD dSeries

Resolution

If using mail variables to populate the email field, then the following example will not work

 

APPL.SpecialMailVar="[email protected],[email protected]";

 

The above example will not work as Javascript will take the whole string as one email address.  You can only have one mail or use a list.  Define one email list which has multiple users in it.

APPL.SpecialMailVar="[email protected]";

Additionally, define each email address separately in the email field.