The Archive Manager has been shutdown because the SpectroSERVER does not contain a User model for this user.

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Article ID: 211088

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Updated On:

Products

CA Spectrum

Issue/Introduction


The ArchMgr shuts down after being started with the Spectrum Control Panel (SCP) or from the command line using the startSS.pl perl script.

The ARCHMGR.OUT log

"The Archive Manager has been shut down because the SpectroSERVER does not contain a User model for this user."

 

 

 

 

Cause

  
When Spectrum was installed the spectrum user was specified in mixed case
   example: CA_ServiceAccount

In this case, the user account was a domain account. Active Directory was returning the user in all lower case 'ca_serviceaccount' and
  when checking the SpectroSERVER for a user account one was not found due to the user existing in mixed case 'CA_ServiceAccount'.

Environment

Release : 10.x

Component : Spectrum Core / SpectroSERVER

Resolution


Ideally, when specifying the Spectrum Install owner during install it should match the case of the user created in the OS or
   Active Directory. The way to resolve this would be to re-install Spectrum on the machine and specify the user in the same
   case as the OS/AD user.

Work Around:
  It is not always possible to reinstall. Create a second user matching the case of the OS/AD user


SCP
  ~~> Control ~~> Users ~~> Create



After creating the user in the matching case (OS/AD) start the ArchMgr.



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