Subscription Services do not Reflect New Expiry Date

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Article ID: 211079

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Updated On:

Products

ProxySG Software - SGOS Intelligence Services Advanced Web Security

Issue/Introduction

A subscription service was recently renewed but the new expiry is not reflected on the appliance. The Health Monitoring shows 0 days left.

Some subscription services from the Intelligence Service bundle reflect the new entitlement expiry, but others still show 0 days left.

Cause

A download has not been performed for the specific service since the expiry date changed.

Resolution

The new Expiry Date will reflect when the download associated with the service is performed. Services are configured at various default auto-download intervals, some longer than others depending on how static the data is.

A manual download can be forced from the services configuration page. Some of these are noted below.

 

Content Filtering (categorization)

Configuration > Content Filtering > Blue Coat > Download Now

 

Application Classification

Configuration > Application Classification > General > Download > Download Now

 

Application Attributes

Configuration > Application Classification > Attributes > Download > Download Now

 

Geolocation

Configuration > Geolocation > General > Download > Download Now

 

Threat Risk Levels

Configuration > Threat Protection > Threat Risk Levels > Download > Download Now

 

Application Protection

Configuration > Threat Protection > Application Protection > Download Now