Subscription Services do not Reflect New Expiry Date


Article ID: 211079


Updated On:


ProxySG Software - SGOS Intelligence Services Advanced Web Security


A subscription service was recently renewed but the new expiry is not reflected on the appliance. The Health Monitoring shows 0 days left.

Some subscription services from the Intelligence Service bundle reflect the new entitlement expiry, but others still show 0 days left.


A download has not been performed for the specific service since the expiry date changed.


The new Expiry Date will reflect when the download associated with the service is performed. Services are configured at various default auto-download intervals, some longer than others depending on how static the data is.

A manual download can be forced from the services configuration page. Some of these are noted below.


Content Filtering (categorization)

Configuration > Content Filtering > Blue Coat > Download Now


Application Classification

Configuration > Application Classification > General > Download > Download Now


Application Attributes

Configuration > Application Classification > Attributes > Download > Download Now



Configuration > Geolocation > General > Download > Download Now


Threat Risk Levels

Configuration > Threat Protection > Threat Risk Levels > Download > Download Now


Application Protection

Configuration > Threat Protection > Application Protection > Download Now