A subscription service was recently renewed but the new expiry is not reflected on the appliance. The Health Monitoring shows 0 days left.
Some subscription services from the Intelligence Service bundle reflect the new entitlement expiry, but others still show 0 days left.
The new expiry date(s) will reflect once the subscription servers have the entitlement details synced to them and an appliance download associated with the service(s) is performed.
A new license key needs to be generated for each appliance that has the subscription add-on linked to it.
The subscription servers may take some time to sync the changes. Most changes will reflect within 2 hours. If it takes longer than 24 hours, please contact Broadcom Support.
The appliance must attempt a download for the subscription service(s) after the Broadcom subscription servers have synced the entitlement.
This is how the appliance learns about its subscription expiry information. The date is NOT reflected in the license file.
Services are configured at various default auto-download intervals, some longer than others depending on how static the data is.
A manual download can be forced from the services' configuration page. Some of these are noted below.
Content Filtering (categorization)
Configuration > Content Filtering > Blue Coat > Download Now
Configuration > Application Classification > General > Download > Download Now
Configuration > Application Classification > Attributes > Download > Download Now
Configuration > Geolocation > General > Download > Download Now
Threat Risk Levels
Configuration > Threat Protection > Threat Risk Levels > Download > Download Now
Configuration > Threat Protection > Application Protection > Download Now