Data Collector shows Polling Status Not Connected

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Article ID: 211069

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

The Data Collector shows Polling Status Not Connected and no new data is showing up.

No new data is appearing for a Data Collector with Polling Status Not Connected.

Overall Status shows Not Connected

 

Cause

The Data Aggregator and Data Collector are no longer in sync for time.

Environment

All supported DX NetOps Performance Management releases

Resolution

The time on the Data Collector and Data Aggregator (as seen with the 'date' command) are not in sync with each other.

Work with your system administrator to correct the time on the system.

Once the time is corrected restart the services on the server whose time was changed/corrected.