Scheduling BOXI report with Email destination fails with login error? SMTP Server does not support [Login]

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

While scheduling a BOXI reports with Destination as Email may fail with below error...

login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [Login] authentication protocol. Return code: [SMTP 530 - Authentication required.].]

Solution:

This error occurs if an IP Address is used in the email destination properties Host field. Use the FQDN of the mail server instead of IP address.

Environment

Release:
Component: ARGIS