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Scheduling BOXI report with Email destination fails with login error? SMTP Server does not support [Login]

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Article ID: 21106

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

While scheduling a BOXI reports with Destination as Email may fail with below error...

login error. [CrystalEnterprise.Smtp]: [SMTP Server does not support [Login] authentication protocol. Return code: [SMTP 530 - Authentication required.].]

Solution:

This error occurs if an IP Address is used in the email destination properties Host field. Use the FQDN of the mail server instead of IP address.

Environment

Release:
Component: ARGIS