UIM nterf probe not collecting metrics
Article ID: 210911
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Some servers are experiencing issues collecting performance metrics.
ntperf probe cannot collect any metrics
The system engineers and Microsoft have verified that these metrics are visible on the servers themselves, via Perfmon, powershell and WMI but still UIM probes are unable to collect.
The ntperf probe even throws up a "Unable to access the probe....communication error" when trying to open a metric profile within the probe.
Environment
Release : UIM 9.x / 20.3.x
Windows 2012 R2
Component : UIM NTPERF64
Resolution
Rebuild of the windows performance counters .See additional information section for articles with similar type symptoms for cdm probe
Reboot the Windows Server to take effect
Additional Information
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