Service Point missing Attachments in Catalog tickets
Article ID: 210891
CA Service Management - Service Desk ManagerCA Service Catalog
Some end users are requesting tickets through Service Point, and they are uploading attachments but these attachments are not getting into the request.
Release : 17.2
Component : XFLOW INTERFACE FOR SDM
To attach a file in a Service Catalog ticket, it's mandatory to also add a comment and click on Post (Nota in the Spanish language) button to add the attachment to the ticket. If you don't click on the Post button after adding the attachment, the file won't be added to the ticket after submitting the request in Service Point.
Below a screenshot of how it should look after clicking on the Post button to add an attachment (and a comment):