Required SEP-Mobile Update for WSS integration approaching

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Article ID: 210884

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

On March 15th SEP Mobile customers who have integrated with Web Security Service received an email notification from [email protected]

Subject: Upcoming integration with Symantec Web Security Service

Resolution

Email text:

Pre-Notification: Required SEP-Mobile Update Approaching

You have received this email because this address is linked to a WSS (Web Security Service) account that is actively using at least one device with SEP-Mobile as a connection method.

To maintain WSS connectivity, an upcoming change to the service’s infrastructure will require a SEP-Mobile agent update. Configuration parameters will be changed in the WSS and SEP-Mobile portals to accommodate the new connection method.

Please monitor this email address for further information in the coming weeks.

There is no additional information about this update at this time. Please continue to monitor your email for additional updates.

This article will also be updated as more information becomes available.

To ensure the SEP Mobile app is automatically updated to the latest version, ensure app auto update is enabled.