With the r12 agent, file trigger events do not seem to be triggering even though the file is in the expected location.
The issue seems to be related to VNAS (NAS within the cloud). The same process processes as expected under the 11.5 agent.
This issue seems to have been introduced with the r12 release of the agent, as the same process that is running on 11.5 agent in same environment is working.
Enhancements to the agent introduced a new method to scan for files.
Release : 12.0
Component : CA Workload Automation System Agent
With the release of the r12 agent, file scanning is done differently. To revert the agent back to the old method of scanning file:
If the issue persists after making this modification, please open open a new case with Support for further assistance.