Issue with file trigger Events not triggering

Products

• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

With the r12 agent, file trigger events do not seem to be triggering even though the file is in the expected location.
The issue seems to be related to VNAS (NAS within the cloud). The same process processes as expected under the 11.5 agent.
This issue seems to have been introduced with the r12 release of the agent, as the same process that is running on 11.5 agent in same environment is working.

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Cause

Enhancements to the agent introduced a new method to scan for files.

Resolution

With the release of the r12 agent, file scanning is done differently. To revert the agent back to the old method of scanning file:

1. Open the agentparm.txt file for editing.
2. Add the parameter filemon.use_pooled_dispatcher=false. By default, this setting is true. So, if the parameter is not explicitly defined in agentparm, it is defined as true.
3. Save the agentparm.txt file
4. Stop and Start the agent for the new setting to take effect.

If the issue persists after making this modification, please open open a new case with Support for further assistance.