Data aggregator doesnot start after upgrade

book

Article ID: 210842

calendar_today

Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

After upgrading the data aggregator it will not start.  There are two non-fatal errors in the install log

Custom Action:            com.ca.im.dm.core.installer.CustomCode.ReadDBConnectionFileAction
                          Status: ERROR
                          Additional Notes: ERROR -     class com.ca.im.dm.core.installer.CustomCode.ReadDBConnectionFileAction.install() runtime exception:

Custom Action:            com.ca.im.dm.core.installer.CustomCode.CheckLinuxDA
                          Status: ERROR
                          Additional Notes: ERROR -     class com.ca.im.dm.core.installer.CustomCode.CheckLinuxDA.install() runtime exception:

 

We also saw the /opt/IMDataAggregator/apache-karaf-2.4.3/etc/dbconnection.cfg had no entries in it, /var/.com.zerog.registry.xm shows the previous version, and /opt/IMDataAggregator/apache-karaf-2.4.3/etc/.da_version.properties shows the correct version

Cause

Anti-virus

Environment

Dx NetOps Performance Management 20.2.x

Resolution

Turn off all antivirus and security scanning software before attempting the upgrade again and it should work successfully