Upgrade from 8.51 to 9.02 failing at 27%

book

Article ID: 210807

calendar_today

Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Upgrading from 8.51 to 9.02 and the install is failing at 27%. Looking at the C:\tmp\ca_uim\uimserver_ia_install file it is showing the following error:

nametoip failed: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'hub'

Environment

Release : 9.2.0

Component : UIM - INSTALL

Resolution

Check the robot and hub.cfg files and make sure that there are no issues with any of the names or IP addresses listed there. If there are make adjustments, and restart the upgrade.

Note: hubname, robotname, domain, hubrobotname are case sensitive entries