If there is a suspected hardware issue with a Dell appliance running Security Analytics, you can generate a TSR log bundle using RACADM at the command line. iDRAC can also be used to generate the support bundle. The logs are also known as SupportAssist logs.
The racadm utility is available in all 8.2.X releases. For previous releases, you may need to install it following the directions at the end.
Follow these steps to generate a TSR from the CLI:
Included in the TSR zip file is a viewer.html. By opening that file with a browser you can see a full set of logs along with the current status and configuration.
If you happen to see an error to "Retry" then either wait five minutes or run 'racadm jobqueue view' and watch for when the collect job completes to 100%.
The error returned if the collect job is not complete is -
ERROR: RAC1150: Unable to complete the export operation.
Retry the export operation after five minutes
Here is the main link for the RACADM 4.00.00.00 and up CLI guide:
RACADM is included with Security Analytics 8.1.x. If for some reason if it is not already installed, you can download the installer here: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=0992n
To install RACADM, do the following:
To uninstall RACADM, do the following:
If you have access to iDRAC, the TSR can be downloaded through the iDRAC user interface. For steps on how to do that, see the following links: