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How to generate a support bundle for Dell MD3860 or NetApp attached storage
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Article ID: 210792
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Updated On:
Products
Security Analytics
Issue/Introduction
If you suspect a hardware issue with either the Dell MD3860 or the NetApp storage, a troubleshooting support bundle will be required if opening a case with Broadcom support.
Resolution
There is one way to generate a support bundle on the Dell MD3860s and two ways for the NetApp storage.
Dell (using MDSM)
Launch the MDSM utility on a Windows workstation. (MDSM software can be downloaded from HERE)
Double click on the array in question
On the Summary tab, click the link for "Collect Support Data Manually"
Give the bundle a name and click Start
The collection of the bundle will take some time to complete.
Once complete, click OK
NetApp (using SANtricity)
Launch SANtricity on a Windows workstation (SANtricity software can be downloaded from HERE)
Double click on the array in question
On the Summary tab, click the link for "Collect Support Data Manually"
Give the bundle a name and click Start
The bundle collection process will take some time to complete
Once complete, click OK.
NetApp (using SMcli)
Log in via SSH to the capture appliance connected to the NetApp storage