How to generate a support bundle for Dell MD3860 or NetApp attached storage

Products

• Security Analytics

Issue/Introduction

If you suspect a hardware issue with either the Dell MD3860 or the NetApp storage, a troubleshooting support bundle will be required if opening a case with technical support.  

Resolution

There is one way to generate a support bundle on the Dell MD3860s and two ways for the NetApp storage.  When opening a case and submitting the logs as an attachment, please include the address for shipping.  Support will also need a contact name and phone number included.

Dell (using MDSM)

• Launch the MDSM utility on a Windows workstation.  (MDSM software can be downloaded from HERE)

• Double-click on the array in question

• On the Summary tab, click the link for "Collect Support Data Manually"

• Give the bundle a name and click Start

• The collection of the bundle will take some time to complete.

• Once complete, click OK

NetApp (using SANtricity)

• Launch SANtricity on a Windows workstation (SANtricity software can be downloaded from HERE)
• Double-click on the array in question

• On the Summary tab, click the link for "Collect Support Data Manually"

• Give the bundle a name and click Start

• The bundle collection process will take some time to complete

• Once complete, click OK.

NetApp (using SMcli)

1. Log in via SSH to the capture appliance connected to the NetApp storage
2. Run the following SMcli command:
3. SMcli -d to produce the array_name
4. Then using the array_name produced, run

SMcli -n array_name -c 'save storageArray supportData file="/home/supportbundle_todays_date";'

This information is also generated in a CSR without logging in to the CLI as root.  Login with your browser using an admin account.  See Settings -> System -> Download CSR.