Symantec Endpoint Protection (SEP) or Symantec Endpoint Security (SES) client installation fails with the error code 1603. Running Cleanwipe will still not allow the installation to go through.
Release : SEP 14.3 and/or SES 14.3
Component : Installation
OS: Windows server and workstation
Data Center Security (DCS) is also installed, and the DCS policy is interfering with the SEP install.
Data Center Security (DCS) was interfering. After disabling the DCS policy, Symantec Endpoint Protection (SEP) installs OK.
Results from SEP_Inst.log or the MSI log, found in the %temp% directory:
RunSymEFAQuery: exitCode converted from HRESULT: 5
RunSymEFAQuery: The SymEFA installer query had an unexpected exit code. The current installation will fail and rollback!
CustomAction RunSymEFAQuery returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:43:47: RunSymEFAQuery. Return value 3.