ERROR 1603 during Symantec Endpoint Protection or Symantec Endpoint Security client installation

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Article ID: 210784

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) or Symantec Endpoint Security (SES) client installation fails with the error code 1603. Running Cleanwipe will still not allow the installation to go through. 

Cause

Data Center Security (DCS) is also installed, and the DCS policy is interfering with the SEP install. 

Environment

Release :    SEP 14.3 and/or SES 14.3 

Component : Installation

OS: Windows server and workstation 

Resolution

Data Center Security (DCS) was interfering. After disabling the DCS policy, Symantec Endpoint Protection (SEP) installs OK. 

Additional Information

Results from SEP_Inst.log or the MSI log, found in the %temp% directory:

 

RunSymEFAQuery: exitCode converted from HRESULT: 5
RunSymEFAQuery: The SymEFA installer query had an unexpected exit code. The current installation will fail and rollback!
CustomAction RunSymEFAQuery returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:43:47: RunSymEFAQuery. Return value 3.