Not able to provide access to the User

Products

• BlazeMeter

Issue/Introduction

An invitation email to join an Account Wokspace was successfully sent to the email address of a new user in order to add them to BlazeMeter.  After accepting the link, the user was still not able to login with their email credentials.   In the admin dashboard the invitation still shows the invitation as not accepted even though they accepted the invitation

 

 

Cause

When accepting an invitation to join a BlazeMeter account Workspace, the user must already have a BlazeMeter User account.  By default, the link in the email invitation takes users to the LOG IN page instead of the REGISTER page.

Environment

Release : SAAS

Component : BLAZEMETER GENERAL PLATFORM ISSUE

Resolution

If a user does not have an existing account in BlazeMeter, they must Register to create the user account in order to join the account Workspace.  Select the REGISTER link on the BlazeMeter authorization page in order to register as a new user: