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xflow - Under activities the log comment entered via Update Status button is not seen.
Article ID: 210746
CA Service Desk Manager
The Log comment is not seen under activities when it is logged via Xflow -> Update status button. However when updated via command bar it is visible under activities.
USRD 17.3 RU3 / Windows
# For Open -> Closed status transition check Make Comment.
# In Xflow via Command bar update status Open to Close -> It will ask to log comment.
# The given comment can be seen under Activities tab.
# Now again in Xflow via Update status button change status from Open to Close -> Log comment and Close.
# The given comment cant be seen under Ticket Activities tab.
Release : 17.3
Component : XFLOW INTERFACE FOR SDM
This is a known defect DE59816 and fix is included in 17.2 RU14 and 17.3 RU6.