xflow - Under activities the log comment entered via Update Status button is not seen.

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Article ID: 210746

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Issue:
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The Log comment is not seen under activities when it is logged via Xflow -> Update status button. However when updated via command bar it is visible under activities.

Environmental Details:
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USRD 17.3 RU3 / Windows

Steps:
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# For Open -> Closed status transition check Make Comment.

# In Xflow via Command bar update status Open to Close -> It will ask to log comment.

 

# The given comment can be seen under Activities tab.

 

# Now again in Xflow via Update status button change status from Open to Close -> Log comment and Close.

‚Äč

 

# The given comment cant be seen under Ticket Activities tab.

  

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect DE59816 and fix is included in 17.2 RU14 and 17.3 RU6.

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