Problem trying to Acquire SYSVIEW R16.0 from CSM. Other releases show but not 16.0

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Article ID: 210740

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Updated On:

Products

CA SYSVIEW Performance Management CA Mainframe Software Manager (Chorus Software Manager) CA Chorus Software Manager CA Chorus Software Manager

Issue/Introduction

Currently on R15.0 of SYSVIEW.  Trying to acquire R16.0 but cannot get this specific release it to show up in CSM.

The Available Products shows only the two older releases of CA SYSVIEW

Cause

The product release was previously hidden and needs to be "un-hidden"

Environment

Release : 16.0
Component : Explore Report Writer for CA-SYSVIEW/E

Release: 6.0 or 6.1
Component: CA CSM (aka CA MSM - Mainframe Software Manager)

Resolution

The product release needs to be "un-hidden"

  1. Click on "Show Hidden Products" as one of the actions under the Products tab
  2. Look for this entry for Sysview and click the box
  3. Click Show Products. This should result with 16.0 now being shown in Available Products list.
  4. Right click on the release and select Update Product Release

Additional Information

Debugging Tools: (provide this information to support if this document does not resolve problem)

Run the following DBSQLPR job and attach the complete output

//jobcard
//STEP05A  EXEC PGM=DBSQLPR,
//       PARM='PRTWIDTH=1500,INPUTWIDTH=72,ROWLIMIT=4000'
//STEPLIB  DD DSN=yourHLQ.MSM.CUSLIB,
//         DISP=SHR
//         DD DSN=yourHLQ.MSM.CAAXLOAD,
//         DISP=SHR      
//CXX      DD DSN=yourHLG.MSM.CXX,
//         DISP=SHR
//SYSUDUMP DD  SYSOUT=*
//SYSPRINT DD  SYSOUT=*
//STDERR   DD  SYSOUT=*
//STDOUT   DD  SYSOUT=*
//OPTIONS  DD  *
AUTHID=CASWMGT
/*
//SYSIN    DD  *
SELECT * FROM PRODUCT;
SELECT * FROM RELEASE;
/*

Enter the following into a browser and provide the information returned. Enter your CA Portal credentials as requested.

https://supportservices.ca.com/support/esdproducts?site=siteid

https://supportservices.ca.com/support/esdproducts/SYSBAS00200/releases?site=siteid&email=[email protected]

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