Problem trying to Acquire SYSVIEW R16.0 from CSM. Other releases show but not 16.0
Article ID: 210740
Updated On:
Products
Issue/Introduction
Currently on R15.0 of SYSVIEW. Trying to acquire R16.0 but cannot get this specific release it to show up in CSM.
The Available Products shows only the two older releases of CA SYSVIEW
Environment
Release : 16.0
Component : Explore Report Writer for CA-SYSVIEW/E
Release: 6.0 or 6.1
Component: CA CSM (aka CA MSM - Mainframe Software Manager)
Cause
The product release was previously hidden and needs to be "un-hidden"
Resolution
The product release needs to be "un-hidden"
- Click on "Show Hidden Products" as one of the actions under the Products tab
- Look for this entry for Sysview and click the box
- Click Show Products. This should result with 16.0 now being shown in Available Products list.
- Right click on the release and select Update Product Release
Additional Information
Debugging Tools: (provide this information to support if this document does not resolve problem)
Run the following DBSQLPR job and attach the complete output
//jobcard
//STEP05A EXEC PGM=DBSQLPR,
// PARM='PRTWIDTH=1500,INPUTWIDTH=72,ROWLIMIT=4000'
//STEPLIB DD DSN=yourHLQ.MSM.CUSLIB,
// DISP=SHR
// DD DSN=yourHLQ.MSM.CAAXLOAD,
// DISP=SHR
//CXX DD DSN=yourHLG.MSM.CXX,
// DISP=SHR
//SYSUDUMP DD SYSOUT=*
//SYSPRINT DD SYSOUT=*
//STDERR DD SYSOUT=*
//STDOUT DD SYSOUT=*
//OPTIONS DD *
AUTHID=CASWMGT
/*
//SYSIN DD *
SELECT * FROM PRODUCT;
SELECT * FROM RELEASE;
/*
Enter the following into a browser and provide the information returned. Enter your CA Portal credentials as requested.
https://supportservices.ca.com/support/esdproducts?site=siteid
https://supportservices.ca.
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