Running Remote Engineer for ADA or UCM support
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Running Remote Engineer for ADA or UCM support

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Article ID: 210661

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Updated On:

Products

CA Unified Communications Monitor (NetQoS / UCM) CA Application Delivery Analysis (NetQoS / ADA)

Issue/Introduction

Support has requested me to run Remote Engineer to collect log files and other information for Application Delivery Analysis or Unified Communications Monitor. 

Where do I find this and how do I run it for ADA/UCM?

Environment

  • ADA - all versions
  • UCM - all versions

Resolution

Remote Engineer can be run on UCM Console/Harvesters or ADA Console/Monitors.  Please do the following:

  1. Download the RemoteEngineer.zip file attached to this article.

  2. Extract the folder contained in the .zip file.

  3. Double-click the RemoteEngineer.exe application. It may take a few moments for it to open.

  4. Select CA Unified Communications Monitor OR CA Application Delivery Analysis from the dropdown:

  5. Click Run Diagnostics.  It will take a few moments to run and collect the requested information.  The scripts will attempt to collect all files from both, so some errors are expected.

  6. Once completed, you'll see the following at the bottom:

  7. Click on the Open Folder button and collect the compressed .zip file to upload to the support case.

  8. If support has requested that Remote Engineer run on both the UCM Harvester and Console or ADA Console and Monitor, please repeat the above steps for the other servers individually and provide the created files.

Attachments

RemoteEngineer_1615924776639.zip get_app