ClientNet portal of Email Security.Cloud encounters an unexpected error

Products

• Email Security.cloud

Issue/Introduction

You are browsing the Clientnet portal pages and receive an unexpected system error with a ten digit reference.

 

Environment

Email Security.cloud

 

Cause

Error looks like below :

An unexpected system error has occurred - please try again later. If the problem persists please contact your service provider support team quoting reference 1615911926

Resolution

Link to the ClientNet portal --> https://clients.messagelabs.com 

This is usually a temporary error. 

• Please clear your cache/cookies, restart the browser and try accessing the same portal menu/page again. 
• Try to see if you can replicate the issue in other browsers as well.

If it persists, please open a case with Support with the reference number so we can investigate the issue further.