CA View - End-User ISPF PANEL Frozen

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Article ID: 210620

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Updated On:

Products

CA View

Issue/Introduction

A customer end-user accidentally copy-pasted a string into the wrong field on a View panel.

The user was unable to clear the field.

The View administrator deleted the user profile to resolve the issue.

What is the permanent resolution to this issue?

Environment

Release : 14.0

Component : CA View

Resolution

Testing was performed by SE, where unprintable characters were placed within a string containing a Sysout ID, and at the end of the string. 

When the character was placed within a string, the message "No sysout selected" appears. 

When the character is at the end of a string, the reports with that name (up to the unprintable character) is correct displayed in a list. 

In either case, the user session does not freeze. 

The client was asked if the end-user was able to reproduce the condition, and they were unable to.  They then asked for case closure.