1. Create a Request with no priority selected (Invisible mode)
Note: By default the General information is set to invisible on the ticket hence the priority is invisible
2. Submit the ticket and ensure that the requested is not complete status after submission. Note that the Priority value is defined as : "Priority not set"
3. Copy the same ticket to clone the request and submit the request
4. A cloned ticket is created but the priority value is set to High instead of default Medium
Release : 17.3
Component : SERVICE DESK MANAGER
A defect has been raised for this issue i.e. DE59491
The issue has been fixed but currently in Code freeze mode and planned for next Patch i.e. RU05.
No ETA is defined as of now of the release of the patch. Please raise case with Support to get more details on the ETA.
Issue was reproduced on the latest environment i.e. 18.104.22.168