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RADIUS Service Not Starting on Enterprise Gateway. Error code 18501(Properties File Location is not specified or invalid. (null))

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Article ID: 210568

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Updated On:

Products

VIP Service

Issue/Introduction

We are observing this error message, what can be the reason and how can we fix this issue?

ERROR "2021-03-10 13:09:50.378 GMT-0600"  0.0.0.0 demoadds01-radius:1812 0 0 "text=Provider [VSAuthWebServiceClient] GetWSSDKInstance: Get new Instance failed with error code 18501(Properties File Location is not specified or invalid. (null))" Thread-6500 vsauthwsclientimpl.cpp

Environment

VIP Enterprise Gateway

Resolution

Configure the VIP Enterprise Gateway Healthcheck Service with a 30-second timeout value, then turn the health check service on.