PIM daemon start error

Products

• CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

PIM didn't start by seload with following output:

 

# seload
CA ControlMinder seload v12.81.0.3924 - Loader Utility        
Copyright (c) 2013 CA. All rights reserved.
SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -pre
SEOS_load: "Red Hat Enterprise Linux Server 7.6 (Maipo)" Kernel: 3.10.0-957.el7.x86_64
SEOS_load: /opt/CA/AccessControl/bin/SEOS_syscall.70-3100-862-RHELX86_64.MP.ko
CA ControlMinder seversion v12.81.0.3924 - Display module's version

 

Copyright (c) 2013 CA. All rights reserved.

 

Running under:  Linux

 

File name: /opt/CA/AccessControl/bin/SEOS_syscall
Version  : 12.81.0.3924
Created  : Sep 30 2020 01:32:01
OS info  : Kernel: 3.10.0-862.el7.x86_64-RH75 _LINU
SHA1     : 0BE07567EA775A94BF6859A19339DAEEA4997ACD
MD5      : 38568DB4DCFA8253DFAA4B8780511913
SEOS_load: dmesg:
SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -post
SEOS_load: SEOS_syscall WASN'T loaded

 

Environment

Release : 12.8

Component : CA ControlMinder - Unix

Cause

From debug log, OS command of insmod failed on loading SEOS_syscall and the load failed.

And also syslog indicates that insmod failed due to page allocation failure.

 

kernel: insmod: page allocation failure: order:4, mode:0x1040d0

 

Resolution

It has nothing to do with PIM but rather a problem with system. 
Wait for a while and retry or reboot the server to resolve the problem