PIM daemon start error

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Article ID: 210566

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Updated On:

Products

CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

PIM didn't start by seload with following output:
 
# seload
CA ControlMinder seload v12.81.0.3924 - Loader Utility        
Copyright (c) 2013 CA. All rights reserved.
SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -pre
SEOS_load: "Red Hat Enterprise Linux Server 7.6 (Maipo)" Kernel: 3.10.0-957.el7.x86_64
SEOS_load: /opt/CA/AccessControl/bin/SEOS_syscall.70-3100-862-RHELX86_64.MP.ko
CA ControlMinder seversion v12.81.0.3924 - Display module's version
 
Copyright (c) 2013 CA. All rights reserved.
 
Running under:  Linux
 
File name: /opt/CA/AccessControl/bin/SEOS_syscall
Version  : 12.81.0.3924
Created  : Sep 30 2020 01:32:01
OS info  : Kernel: 3.10.0-862.el7.x86_64-RH75 _LINU
SHA1     : 0BE07567EA775A94BF6859A19339DAEEA4997ACD
MD5      : 38568DB4DCFA8253DFAA4B8780511913
SEOS_load: dmesg:
SEOS_load: Executing un/load exit file,  /opt/CA/AccessControl/exits/LOAD/SEOS_load_int.always -post
SEOS_load: SEOS_syscall WASN'T loaded
 

Cause

From debug log, OS command of insmod failed on loading SEOS_syscall and the load failed.
And also syslog indicates that insmod failed due to page allocation failure.
 
kernel: insmod: page allocation failure: order:4, mode:0x1040d0
 

Environment

Release : 12.8
Component : CA ControlMinder - Unix

Resolution

It has nothing to do with PIM but rather a problem with system. 
Wait for a while and retry or reboot the server to resolve the problem