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Endpoint Protection SMC service will not start
Article ID: 210545
Updated On:
Products
Endpoint Protection
Issue/Introduction
After upgrading/installing to Symantec Endpoint Protection (SEP) 14.3 RU1, SMC service will not remain started, ccsvchst.exe immediately crashes with the faulting module being TseConfig.dll.
Note: With the SMC service stopped, the client will fail to communicate with the SEP manager, the system tray icon will not be present and the client GUI will fail to open.
Cause
A Firewall policy allow rule where the application field contains an explicit "Last Modified" date.
Environment
Release : 14.3 RU1
Component : Firewall
Resolution
This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.
Additional Information
ESCRT-6384
Feedback
Yes
No
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