Deny access for exception user

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Article ID: 210543

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Updated On:

Products

CA Risk Authentication

Issue/Introduction

Yesterday, we added one user into exceptional list in our new version 9.1 environment in PROD. When the user access at the first time, we got a deny access in RiskMinder and after the first time, the user was able to access and login without any issue. 

Is this expected behavior? 

Please see the denied access from that user

 

Environment

Release : 9.1

Component : CA Risk Authentication ( Arcot RiskFort)

Resolution

After looking at the logs it was determined that the user ran into two parallel request issue so the first transaction resulted in DENY but the immediate next one was successful. This behavior was explained in the two parallel request issue earlier and also in the call. This is the product working as designed as in real world scenario it is not possible to have two requests within same second so first request is blocked.

Sat Mar 06 21:35:26.247 2021 INFO:    pid 32667 tid 6894: 8: 5:152772: Device Id not present in the request message.
Sat Mar 06 21:35:26.329 2021 INFO:    pid 32667 tid 6894: 2: 5:152772: UDS Log : Successfully retrieved the user [User] for organization [GIG]
Sat Mar 06 21:35:26.330 2021 WARNING: pid 32667 tid 6894: 8: 5:152772: ARRFDbOperations::getUserContextFromRFDB. Two parallel request for the USER.
Sat Mar 06 21:35:26.330 2021 WARNING: pid 32667 tid 6894: 8: 5:152772: Error in Fetching UserContext from ARRFUSERCONTEXT. DB operation Failed.
Sat Mar 06 21:35:27.335 2021 WARNING: pid 32667 tid 6894: 8: 5:152772: ARRFDbOperations::getUserContextFromRFDB. Two parallel request for the USER.
Sat Mar 06 21:35:27.335 2021 WARNING: pid 32667 tid 6894: 8: 5:152772: Error in Fetching UserContext from ARRFUSERCONTEXT. DB operation Failed.
Sat Mar 06 21:35:27.336 2021 WARNING: pid 32667 tid 6894: 8: 5:152772: ARRFDbOperations::getUserContext: locking of user context in ARRFUSERCONTEXT failed.
Sat Mar 06 21:35:27.336 2021 INFO:    pid 32667 tid 6894: 8: 5:152772: Response[7694] Reason[8216] Error String [Internal Error:Two Parallel Request for User]
Sat Mar 06 21:35:27.336 2021 INFO:    pid 32667 tid 6894: 8: 5:152772: Setting Response to Two parallel Requests