Firefox 86.0 losing focus unexpectedly

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Article ID: 210525

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When a new pop-up window is opened, no matter what window it is and also if we are interacting with it, the main screen of the Service Desk is superimposed.

Firefox 86.0 losing focus unexpectedly

 

Cause

Defect with Firefox 86.0

Fixed an issue causing windows to gain or lose focus unexpectedly (bug 1694927)

https://www.mozilla.org/en-US/firefox/86.0.1/releasenotes/

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution

Upgrade Firefox to 86.0.1.  Link to download the latest version: https://www.mozilla.org/en-US/firefox/new/