When a new pop-up window is opened, no matter what window it is and also if we are interacting with it, the main screen of the Service Desk is superimposed.
Firefox 86.0 losing focus unexpectedly
Defect with Firefox 86.0
Fixed an issue causing windows to gain or lose focus unexpectedly (bug 1694927)
Release : 17.x
Component : SERVICE DESK MANAGER
Upgrade Firefox to 86.0.1. Link to download the latest version: https://www.mozilla.org/en-US/firefox/new/