DX OI - UIM integration, user tags missing as part of the UIM Alarms

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Article ID: 210512

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

1) UIM Alarm displaying user Tag 1 and 2
 
2) Alarm in DXOI UI: User Tags not available
 
 
3) Unable to use OI Alarm filters Tag 1 and Tag 2
 
 
4) In DX Dashboard, by looking at the All alarms index, you can see that user tags are not available as part of the Alarms
 
 
5) User Tags are available as attributes in TAS
 
 
 
6) The user tags are populated as part as the alarms only after the Alarms are closed.
 
 

Cause

Defect # DE496471

 

 

Environment

DX SaaS / DX OI 20.2

UIM OI Connector 1.38, 1.39

Resolution

No available fix and workaround at the moment.

Additional Information

DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815