DX NetOps Spectrum 20.2.7 One Click | Admin Pages | Error 500

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Article ID: 210481

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Updated On:

Products

CA Spectrum

Issue/Introduction

We got this 500 error when tried to access any of the administration pages. 

stdout.log

Stdout.log shows below error
Mar 11, 2021 2:13:51 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [default] in context with path [/spectrum] threw exception [Filter execution threw an exception] with root cause
java.lang.NoSuchMethodError: org.apache.commons.lang3.reflect.MethodUtils.getAnnotation(Ljava/lang/reflect/Method;Ljava/lang/Class;ZZ)Ljava/lang/annotation/Annotation;

 

Cause

Incorrect libraries present under %SPECROOT%\tomcat\lib folder

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Go to %SPECROOT%\tomcat\lib folder 

check for any old libraries present under this folder

Example:

434678 Feb 19 19:54 commons-lang3-3.4.jar
501879 Feb 19 21:24 commons-lang3-3.8.1.jar

There is a old Jar present under this folder 

Take a backup of this file

Move the file out of %SPECROOT% folder.

Restart Spectrum tomcat service

Windows:

Go to services

Restart Spectrum Tomcat Service

 

Unix:

Go to $SPECROOT/tomcat/bin

./stopTomcat.sh

./startTomcat.sh

 

Now you should be able to access