Liveupdate Administrator 2.3.8 distribution failed randomly.

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Article ID: 210480

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Liveupdate distribution failed - observed once in a month at random time.

2021-02-01 09:07:46,523 [transfer27] ERROR rcl.HttpHelper [] - Error while uploading file : C:\TempDownload\minitri.flg
java.net.UnknownHostException: http://proxy.abc.com:1050....

2021-02-01 09:07:51,524 [transfer27] ERROR connection.ConnectionManager [] - Connection failed for server Default Production Distribution Center serverID - 4

Cause

This seems to be a residual JVM property issue. When the proxy config is being applied while creating connection for downloading content or for telemetry data submission, the JVM wide property http.proxyHost and https.proxyHost gets set and never removed which causes the JVM to use the same proxy configuration for future connection attempts and subsequently fails.

Environment

LUA 2.3.8

Resolution

Symantec is aware of the issue and will be fix in Liveupdate Administrator 2.3.9 version.