HUB probe not manageable through the admin console - receiving PPM error code MONS-021

Products

• DX Infrastructure Management
• CA Unified Infrastructure Management for z Systems
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Trying to configure secondary hub as a distribution server and cannot manage the PPM probe through the Admin Console.  HUB is sitting on the other side of a firewall that has been configured to allow all traffic.  Client can manage the HUB probe from the IM Console but cannot from admin console when trying to set up a tunnel.

PPM error: Unable to read configuration with Error code: MONS-021

Cause

- Firewall ports not open and cache stored from PPM probe

Environment

Release : 20.3

Component : UIM - ADMIN_CONSOLE

Resolution

1. Activate and de-active both PPM probe via primary and secondary to clear cache

2. Work with Network team to clear firewall ports to allow traffic