Robot is not showing in infrastructure manager after install via RPM

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Article ID: 210442

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Robot is not showing in infrastructure manager after install via RPM and configure the robot.cfg getting the following error in the controller.log:

Mar  8 09:25:26:537 [139751036163904] 2 Controller: sockConnect - connect to 10.10.10.10 48002 failed 110 (sfd=7)
Mar  8 09:25:26:537 [139751036163904] 1 Controller: nimRequest: SessionConnect failed: - 10.10.10.10:48002
Mar  8 09:25:26:537 [139751036163904] 0 Controller: hub MY_HUB(10.10.10.10) NO CONTACT (communication error)

Environment

Release : 20.3

Component : UIM - INFRASTRUCTURE MANAGER

Resolution

This indicates there is network blocking of some sort happening between the robot and its connecting secondary hub.