ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

20.1 to 20.3 upgrade failing


Article ID: 210433


Updated On:


CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)


Attempting to upgrade UIM from 20.1 to 20.3. The installer setupCAUIMServer on the UIM server passes all of the initial checks, but errors out mid-install. 

The Robot Watcher process is running and can be restarted, but it appears the controller robot is failing to start (can't connect/nothing listening on 48000)


Release : 20.1

Component : UIM - INSTALL


Verify if the robot.cfg of the Primary hub contains the <plugins> section as below:

pluginPath = plugins/attr_publisher/attr_publisher.dll
pluginName = attr_publisher
configPath = plugins/attr_publisher/attr_publisher.cfg
configSection = variables
active = 1

If it exists then remove the <plugins> section entirely from the config and restart the Robot Watcher Service

Additional Information