AdminUI installation error StringUtils.stripFrontEndDoubleQuotes()

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Article ID: 210416

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Updated On:

Products

CA Single Sign On Federation (SiteMinder) SITEMINDER CA Single Sign-On

Issue/Introduction

When building out a new Siteminder environment (12.8SP5) and installing the adminUI, we get this error in the Administrative_Console_Install_date.log:

Summary
-------
Installation: Unsuccessful.

201 Successes
1 Warnings
0 NonFatalErrors
1 FatalErrors

....

Copy File:          Destination: /opt/sm12/smgui/siteminder/adminui/standalone/configuration/SampleGroupSearchConfig.xml
                          Status: WARNING
                          Additional Notes: WARNING - Source /opt/sm12/smgui/siteminder/adminui/standalone/deployments/iam_siteminder.ear/user_console.war/WEB-INF/directories/SampleGroupSearchConfig.xml does not exist.

....
StringUtils.stripFrontEndDoubleQuotes()
String does not contains '"' in it.
Custom Action:
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - Command failed: Invoking Framework Installer\nReturn Value: 1\nStdout: Preparing SILENT Mode Installation...

===============================================================================
CA IAM Suite                                     (created with InstallAnywhere)
-------------------------------------------------------------------------------

Admin ui is not fully deployed and can not start.

This is fresh installation.

Cause

Have tried to uninstall and reinstall several times, but it did not help.

It turns out, the installation user id's home directory does not have enough space.

CA_IAM_Suite_InstallLog.log

Install File:             /home/smuser/643168.tmp/IdentityMinder.ear/config/com/netegrity/config/log4j_generic.properties                           
Status: ERROR /home/smuser not enough memory 

Linux installation can be debugged with following option:

export LAX_DEBUG=true

ca-adminui-12.8-sp05-linux-x86-64.bin -i console

This will generate more console output than default, so be prepared to collect them.

In addition to above, you can use strace to debug it by running command:

strace ./ca-adminui-12.8-sp04-linux-x86-64.bin -i console

Environment

Release : 12.8.05

Component : SITEMINDER WAM UI

Resolution

/home/smuser/ disk space is insufficient, which triggers incomplete installation.

Please ensure disk space is sufficient for both /tmp and /home/smuser/.

Alternatively, if neither the /tmp or /home/username directories have sufficient free space for the required operations:

setenv IATEMPDIR /<your_pathname> 
Ensure that new path has >2GB available 
export IATEMPDIR=/apps/CAInstalls/tmp

Additional Information

https://knowledge.broadcom.com/external/article?articleId=197770