Identity Portal page is showing blank page

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Article ID: 210380

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Updated On:

Products

CA Identity Suite

Issue/Introduction

The customer is having a problem after applying a hotfix HF-DE436262-20191101-0001.tgz.gpg. The IP portal page is showing blank while launching using firefox as below.  It is working fine with Internet Explorer and Chrome.

This is the admin portal:

 

The below hotfix is needed to fix the error exception not showing in the forgot password.

HF-DE436262-20191101-0001.tgz.gpg

Environment

Resolution

The Engineering team has provided the latest hotfix HF-IP-DE493341-20210216-0001.tgz. This is should be applied on top of it.

Applied hotfix and now able to launch IP Portal Admin page using Firefox successfully

Attachments

HF-IP-DE493341-20210216-0001.tgz_1615524196046.gpg get_app