Management Center GUI indicate "License suspension by duplicate serial in XX days".

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Article ID: 210376

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Updated On:

Products

Management Center - VA

Issue/Introduction

  • Management Center VA appliance  is running version 3.1.x.
  • You are seeing  "License suspension by duplicate serial in XX days"  
  • You don't use this serial in another server.
  • MC is able to access internet and validate.es.bluecoat.com.

The "xx days" are decreasing every day how to fix this issue?

 

Cause

This is MC 3.1.x base OS bug

Running "licensing load" or "show licenses"  would trigger this bug

 

 

Environment

Management Center Virtual-Appliance running 3.1.x 

Recently upgrade MC-VA to 3.1.x 

 

Resolution

Workaround is to restart the Management Center. 

You can restart by running "restart" in MC's CLI, privilege mode

e.g.

#restart

Once rebooted, it may take couple of hours for the message to disappear.

Note: Running "licensing load" or "show licenses"  CLI command would  trigger the issue again on which another restart is needed

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