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Management Center GUI indicate "License suspension by duplicate serial in XX days".

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Article ID: 210376

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Updated On:

Products

Symantec Management Center

Issue/Introduction

  • Management Center VA appliance  is running version 3.1.x.
  • You are seeing  "License suspension by duplicate serial in XX days"  
  • You don't use this said serial number in another server.
  • MC is able to access internet and validate.es.bluecoat.com.

The "xx days" are decreasing every day how to fix this issue?

 

Cause

This is MC 3.1.x base OS bug.  This bug is fix in MC 3.2.1.1

Running "licensing load" or "show licenses"  would trigger this bug

 

 

Environment

Management Center Virtual-Appliance running 3.1.x 

Recently upgrade MC-VA to 3.1.x 

 

Resolution

Fix:

Upgrade MC to version 3.2.1.1 

 

Workaround:

Restart Management Center. 

You can restart by running "restart" in MC's CLI, privilege mode

 e.g.

#restart

Once rebooted, it may take up to 24 hours for the message to disappear.

Note: Running "licensing load" or "show licenses"  command on MC 3.1.x CLI  would  trigger the issue again on which another restart is needed

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