After upgrade ManagementCenter GUI indicate "License suspension by duplicate serial in XX days".

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Article ID: 210376

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Updated On:

Products

Management Center - VA

Issue/Introduction

After upgrade from Management Center(MC) 2.4.1.1 to 3.1.1.2, the upper part of the web console indicate "License suspension by duplicate serial in XX days".

  • Just upgrade only, I don't use this serial in another server.
  • MC is able to access internet and validate.es.bluecoat.com.

The "xx days" are decreasing every day how to fix this issue?

 

Environment

Release : upgrade to MC 3.x

Component : ManagementCenter

Resolution

This is MC's base OS issue. 
Engineer team are investigating issue now.
Workaround is "deleting and re-adding the certificate",  please follow the process of [workaround].
Please contact Broadcom support if your MC issue not fix after a few hours.

[workaround]

SSH to MC
(1) Enter 'enable' mode
(2) Enter 'configure' mode
(3) Enter 'ssl' mode
(4) Remove the existing default cert with the command: delete certificate default
==========================================================
localhost(config-ssl)# delete certificate default
  ok
==========================================================

(5) Create the new certificate with the command: create certificate default
==========================================================
localhost(config-ssl)# create certificate default
Value for 'subject' (<Certificate subject>):
==========================================================

[Sample behind ":" ]
Value for 'subject' (<Certificate subject>):C=US,ST=CA,L=Mountain View,O=Blue Coat Management Center,OU=002641XXXX,CN=192.168.1.100

-OU=need set MC's serial number
-CN=MC's IP address
-you don't need double quote at for the space, means : you can write Mountain View not a "Mountain View"
-you can create same default certificate when according from [Sample behind ":C=US,ST=CA..."]

(6) Restart MC
Wait a few hour the issue will be fix (My environment fixed one hour later).

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