Query Builder is redirecting to http upon login and the DX Netops Performance Management Data Aggregator is using https

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Article ID: 210348

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

Query Builder is redirecting to http upon login and the DX Netops Performance Management Data Aggregator is using https:

After supplying the credentials to log in to the query builder, the browser displays an error such as:

<DAHOSTNAME> didn’t send any data.

ERR_EMPTY_RESPONSE

Cause

The ConsoleProtocol for the Data Aggregator data source in the data_sources2 table on the DX Netops Portal

Environment

Release : 20.2

Component : IM Data Aggregator

Resolution

Tun the following to update the ConsoleProtocol.

/opt/CA/MySQL/bin/mysql netqosportal -unetqos -p -e "update data_sources2 set ConsoleProtocol = 'https',UpdatedOn=UNIX_TIMESTAMP()  where SourceType = 262144;"

Then on the next regular DA sync you should see the DA rest entry update to https if you check:

https://<DAHOSTNAME>:8582/rest/dataaggregator

<DAConsoleProtocol>https</DAConsoleProtocol>

Then the OpenAPI redirect should work.