Harvest Workbench freezing on splash screen

book

Article ID: 210310

calendar_today

Updated On:

Products

CA Harvest Software Change Manager

Issue/Introduction

When trying to start SCM Workbench it hangs or freezes on the Splash Screen.  Must kill the process from Task Manager.

Environment

Release : 13.0.3

Component : CA Harvest Software Change Manager

Resolution

When this happens, some things to check:

- Try a complete uninstall (including deleting “C:\Program Files\CA” and “C:\Program Files (x86)\CA” folders and rebooting) and reinstall of SCM Client or SCM Workbench-only Client

- Check to be sure the %CA_SCM_HOME%\Configuration folder is not set to "Read Only".  If the "Read Only" flag is set, uncheck that flag for that folder and all sub-folders and files.

- Make sure Workbench is shut down and try deleting the C:\Users\<userid>\.cascm folder.  It will be re-created the next time you restart Workbench.