Service Catalog - How to manually set compatibility for IE11


Article ID: 210299


Updated On:


CA Service Catalog


In some instances, company IE policies sets IE browser Document mode to '7' to force IE7 compatibility.

How to manually set compatibility for IE11 for Service Catalog?


Service Catalog 17.x

All Supported Operating Systems and IE web browsers


The Service Management applications pick the latest IE Document Mode as the default unless there is any specific constraint to that application.

This can be achieved manually via customization:

1.  Copy USM_HOME\view\webapps\usm\explorer\includes.xsl to USM_HOME\filestore\custom\explorer

2.  Modify USM_HOME\filestore\custom\explorer\includes.xsl

3.  Update the Meta Tag as below 

<xsl:text disable-output-escaping="yes">&lt;meta http-equiv="X-UA-Compatible" content="IE=11"></xsl:text> 

4.  Delete translets in USM_HOME\view\translets

5.  Restart the Service Catalog service

NOTE: Customizations are out of scope and the above information is provided as guidance only.


Additional Information

How to modify the IE Document Mode

To turn off Compatibility Mode, please see the following steps:

1.  Open your IE 11 browser.

2.  Press F12 on your keyboard to open the IE Developer Tools pane.


From the Settings dropdown, select F12 Developer Tools.

3.  Select the Emulation tab

4.  Select IE11 (Default) from the Document mode drop-down.
5.  Select Default from the User agent string drop-down.
6.  In the upper left corner, click the Persist Emulation Settings icon to save your selections. A message "Persist Emulation settings enabled" is displayed when you hover over the Persist Emulation Settings button.
7.  Click the X in the upper right corner to close the Developer pane.
8.  Close and reopen the web browser.
9.  Verify the settings on the Emulation tab.