Create localized resources task fail running pdm_configure in SDM 17.3 RU 2 non-English installation

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Article ID: 210284

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Running pdm_configure when updating CA SDM 17.3 CP2 configure wizard shows the following error in non-English installation:

fails in the task: Create localized resources.

resources.log:

MergeXML: PDM_I18N tag "Options:description:1628:Application access scope for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "l1admin_general_config:description:1026:Set value to true to secure cookies in SSO for authenticatio" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\r17_3_02_insert.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\r17_3_02_insert.xml
MergeXML: PDM_I18N tag "l1admin_general_config:description:1005:For SSO authentication choose artifact type. Possible values" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\r17_3_02_update.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\r17_3_02_update.xml
MergeXML: PDM_I18N tag "Options:description:1624:Token End point url for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "Options:description:1625:Auth End point url for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "Options:description:1626:Client ID for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "Options:description:1627:Client Secret for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "Options:description:1628:Application access scope for OAuth2.0 connection" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\cm_data.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\cm_data.xml
MergeXML: PDM_I18N tag "l1admin_general_config:description:1026:Set value to true to secure cookies in SSO for authenticatio" is used in D:\PROGRA~2\CA\SERVIC~1\data\tagged\r17_3_02_insert.dat , but not defined in D:\PROGRA~2\CA\SERVIC~1\data\xml\r17_3_02_insert.xml

Cause

Possible defect with 17.3 RU 2

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

The issue is fixed in 17.3 RU 4 and later releases.

Please upgrade to RU4 to solve this problem. Here is the link to download it:

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html?intcmp=searchresultclick&resultnum=1?intcmp=searchresultclick&resultnum=1?intcmp=searchresultclick&resultnum=1?intcmp=searchresultclick&resultnum=1&r=1

To install it:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17_3_0_4/Post-Installation-Tasks-for-CA-Service-Management-17_3_0_4.html