Description:
When using CA SDM Mobile Enabler Approvals App with CA PAM, each Work Item has a Task and Ticket button. The ticket tab normally displays minimal ticket information and CA PAM log information which makes it easier to perform the approval.
Solution:
If the ticket button does not show any information about the CA SDM ticket, this usually indicates that the Work Item is a stand alone Work Item (i.e. there is no CA SDM ticket associated with that Work Item).