While viewing a CA Process Automation Manager (CA PAM) task in the CA Service Desk Manager (CA SDM) Mobile Enabler Approvals App, the CA SDM ticket information associated with that CA PAM task Is not visible.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When using CA SDM Mobile Enabler Approvals App with CA PAM, each Work Item has a Task and Ticket button. The ticket tab normally displays minimal ticket information and CA PAM log information which makes it easier to perform the approval.

Solution:

If the ticket button does not show any information about the CA SDM ticket, this usually indicates that the Work Item is a stand alone Work Item (i.e. there is no CA SDM ticket associated with that Work Item).

Environment

Release:
Component: ARGIS