SEDR Enrollment Statistics does not display the correct number of Enrolled or Online Endpoints when disconnected and switched off

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Article ID: 210247

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Updated On:

Products

Endpoint Detection and Response Endpoint Detection and Response - Hardware

Issue/Introduction

The Enrollment Summary can display a wrong count of enrolled and online clients.  It can also vary over time when clients are powered off or disconnected (e.g. over the weekend).

Cause

The software issue involving database indexes.

Environment

Identified SEDR version:  4.5.x

Resolution

Fixed in the following version:  SEDR 4.6