WebView does not show alert status in summary alert

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Article ID: 210246

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

We are having an issue in webview where summary alerts do not show what simple alerts it is has, and alert status. The workstation is not showing this issue.

 

 

Environment

Release : 10.7.0

Component : APMISP

Resolution

Install Hotfix 10.7.0-HF78 on both EM and Webview.

Please take the following steps.

1- Stop WebView and Enterprise Manager processes. 

2- Delete the entire content [all files and directories] of <EM-Home>/work and <WebView-Home>/work folders 

3- Delete the entire content [all files and directories] of /configuration folder except settings and config.ini (DO NOT delete config.ini and settings) 

PATH:
<EM-Home>/product/enterprisemanager/configuration 
<WebView-Home>/product/webview/configuration 

4- Delete the entire content [all files and directories] of <EM-Home>/logs and <WebView-Home>/logs

5- start Enterprise Manager and WebView processes