Python agent not seeing backends/frontends

book

Article ID: 210240

calendar_today

Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Python Agent is not reporting any meaningful metrics. No Frontend metrics and key backend metrics missing. We are having problems with a Python agent and not seeing backends for MongoDB, redis, etc. Ithe agent version is v20.9.

 

Environment

Release : 20.2

Component : APM Agents

Resolution

http.client.HTTPSConnection is the low level http client protocol for making HTTP/HTTPS requests which are not used normally by customers and is not supported. We have a couple of high level http client modules that are supported(urllib and requests) which are widely used by customers.